Mawsley Village Surgery

School Road, Mawsley, Kettering, NN14 1SN

Patient information

This is a new practice working from purpose build temporary buildings with full disabled access.

Practice area and new patient registration

Patients are welcome from Mawsley, Broughton , Cransley, Walgrave and Old. Please contact reception for a registration pack and new patient check.

Opening times

Monday , Tuesday, Thursday and Friday
8.30 to 6.00pm
Wednesdays 8.30 to 1pm
Saturday closed

Making a booked appointment

Please ring 791300. Try to book routine appointments 2 days in advance if possible. It is easier to get through after 10am. Routine appointments are for 10 minutes. Please ring as early as possible for emergency appointments. These are for 5 minutes. Please say if you would like a specific doctor.

Surgery times

Speaking to Doctor/ Nurse

If you wish to talk to your doctor or nurse instead of having an appointment please leave a request with the receptionist.

The doctor or Nurse will return your call as soon as it is feasibly possible.

Patients Rights and Responsibilities

Every patient has the right to see a GP within 48 hours . Patients wishing to see a particular doctor may have to wait longer. It is the patient's responsibility to behave in appropriate and courtesy manner to practice staff, to cancel appointments no longer required. Please see notice board for further details.

Repeat prescriptions

Repeat prescriptions may be ordered by returning the request slip provided with your previous prescription, with the required item clearly ticked. The slip can be posted, faxed or emailed to us . Please allow two full working days to enable the prescription to be prepared and signed from arrival. If you provide a stamped addressed envelope we will post the prescription back to you.

Dispensing arrangements

The practice is a dispensing practice. Please ask at reception for our dispensing policy.

Results of Tests

For enquiries about test results, you may telephone the main switchboard after 10am daily. Please allow three working days for test results to be returned to the surgery. Results will only be given to patients.

Home Visits

Patients too ill or infirm to come to surgery can be visited at the doctors discretion. We would very much appreciate your request before 10.30 a.m. and for you to give the receptionist as much information as possible to help the doctor assess the urgency. You may be telephoned by the doctor to discuss your request. The doctor can see on average six patients in the surgery in the time taken for a home visit

Keep us informed

Many appointments are wasted by people not turning up- please let us know if you are unable to attend.

Please let us know if you change your name or address etc. You will also need to inform the hospital if you are awaiting an appointment

Computer usage and patient information

The practice is registered under the Data protection act. Confidentiality is very important to us, we have strict procedures for protecting your information

Information is held and transferred in writing and electronically with the hospital and other health service providers. No information is given to any third party unless we have your written approval to do so.

This practice also has a Publication Scheme

If you require more detail please ask.

Other Doctors at the practice
Dr Babinskyj MB BS
Dr Roberts LRCP MRCS DObst RCOG
provide cover for annual leave and Wednesday morning surgery.

How to find us:

School Road,
Mawsley,
Kettering,
NN14 1SN

When the surgery is closed.

Please ring 791300 as normal. You will be directed to our emergency cover. This operates an Out-of-Hours Centre based at Kettering General Hospital , Rothwell Road , Kettering . This is staffed by duty general practitioners from our area. It is open: Monday-Friday 6.00pm to 8.30am. Weekends 11.00am on Saturday through to 8.30am Monday . It must be stressed that this is not a "drop-in centre" - it is there to deal with urgent cases, which need immediate attention and attendance is by appointment only . All duty doctors keep accurate records of every patient seen and details will be forwarded to your own doctor. The Out-of-Hours Centre can be contacted directly on (01536) 522955.

NHS Direct Health Advice & Help Line:

This National Service offers help and advice 24hrs/day. Ring 08 45 46 47 (local call rate) at any time, from any area. NHS Direct is also available online on

www.nhsdirect.nhs.uk

Contact numbers for duty doctors can change. The main surgery diversions and recorded message are kept up to date. Remember:
ALWAYS RING THE SURGERY TELEPHONE NUMBER EVERY TIME (01536) 791300

Complaints and suggestions

If you have a complaint or suggestion about the service you have received from the doctors or any of the staff working in this practice, please talk to our practice manager. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

Violent or abusive patients- This practice operates a zero tolerance policy when dealing with violent and abusive patients and such patients will be removed from our practice list immediately. Advice is given to the patient at the time regarding their ongoing medical care.

Useful information:

Kettering General Hospital 01536 492000

Social services urgent line 01604 626938

Heartlands PCT- Nene House, Isebrook Hosptial, Irthlingborough Road , Wellingborough , NN8 1LP . Tel: 01933 440099

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